Service Infinity Solutions delivers cutting edge solutions that drive
new levels of efficiencies and customer satisfaction.
Most service related businesses, including independent service center,
High tech manufacturer, Parts suppliers, Extended Warranty Program Providers,
and Service dealers have to deal with additional costs from inefficient non value added activities.
We offer a new set of business solutions that help significantly reduce and streamline
non value added operations by eliminating the need for
costly administrative resources to support a manual process.
- Business Outsourcing
- The SIS contact center offers a Business Process Outsourcing (BPO) platform for Repair Service Centers.
By allowing us to handle the bothersome jobs in your operation, you will gain more time to focus on the actual repairs.
- Features
- Call Center Outsourcing
- Handling out-bound calls to customers for Scheduling service calls and updating repair status.
- Handling in-bound calls from customers, manufacturers and TPA. - Back Office Job Outsourcing
- Warranty Claim submission
- Follow ups on pending or held Warranty payment claims with manufacturers and TPA.
- Parts Search Function
- Self growth Parts DB
- Our Smart Parts Linker makes and maintain up-to-date integrated parts Database on a real time basis
by utilizing the most advanced web-crawling and Text mining technologies.
- Features
- System automatically search if new model information is updated on the manufacturer’s parts site.
- System automatically updates new model’s SBOM, Exploded view, Alternative parts information, and Service Bulletin.
- Our unique text mining technology enable users to select parts directly from the exploded view.
- Benefits
- Reduce resources for non value added activities by automating parts DB management.
- Improve parts availability by eliminating lead time that takes to manually update each manufacturer’s parts information.
- Improve parts order accuracy by eliminating human error during the process of the manual parts information updates.
- This solution can be easily applied for not only consumer electronics parts industry but other parts industry that manually updates parts DB.
- Screen Shots
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Parts information update
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Interactive parts exploded view
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New model search
- Smart Procurement
- Our Smart Procurement solution automates parts order, order / shipping status updates,
and return tracking.
- Features
- Smart Order module processes parts orders to multiple manufacturers and parts suppliers.
- Smart parts Tracking module automatically updates and track parts shipping and order status information on a real-time basis.
- Smart Return Tracking module automatically updates and tracks return status.
- Benefits
- Reduce a substantial amount of administrative time on your parts operation by eliminating process to access to
manufacturers and parts suppliers’ web-sites to manually place orders and track status. - Parts order, status tracking, and return tracking for multiple manufacturers and parts suppliers in one centralized
location increases visibility of entire processes and improves operation efficiency. - Minimize parts return loss by seamless automated real time tracking tool.
- Screen Shots
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Parts smart order
- Service Knowledge in Link (SKiL)
- With SKIL solution embedded with Text mining technology, field technicians and Service CSR get the most comprehensive and
intelligent repair knowledge database and trouble shooting database
- Features
- RKMS (Repair Knowledge Management System) gathers and accumulates repair knowledge information on a
real-time basis, and intelligently organizes repair knowledge information by model and symptom.
- System automatically shows best available repair diagnosis based on symptom and model information entered.
- System automatically recommends parts that need to be installed based on symptom and model information entered. - TKMS (Troubleshooting Knowledge Management System) gathers and accumulates Troubleshooting knowledge
information on a real-time basis, and intelligently organizes troubleshooting knowledge information by model
and symptom.
- System automatically shows best available troubleshooting information for CSR based on symptom and
model information entered.
- Benefits
- Improve technician’s first visit completion.
- Reduce wrong diagnosis and excessive parts use.
- Reduce buyout ratio.
- Increase first call resolution ratio by executing right troubleshooting.
- Avoid unnecessary service call dispatch by executing troubleshooting at the CSR level.
- Screen Shots
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R-KMS
Service Infinity Solutions.
2665 Villa Creek Drive Suite 107 Dallas TX 75234
2665 Villa Creek Drive Suite 107 Dallas TX 75234
