With Mobile Link Plus, Field productivity increases significantly by performing
tasks directly on a Smartphone in real-time.
Mobile Link Plus delivers comprehensive mobile capabilities on devices
like iphone, Blackberry, Android based Smartphones.
- Real-time management
- With Mobile Link Plus, Field technicians always stay connected and informed, such as new dispatch call and customer information,
without having to physically be at the office.
- Features
- New Service call dispatch is simultaneously synchronized into mobile device.
- Access to daily work orders with routing and directions, work order details with service history.
- Edit and update work details and status changes.
- Request parts on mobile devices.
- Repair start and finish time entry.
- Benefits
- Maximize field technician’s productivity by adding new service calls during routes.
- Instant service status change update and notice.
- Management visibility on up-to-date service information.
- Screen Shots
-
Repair status update
(service detail – time update)
-
View and edit work orders
(service detail – general service
information update)
-
Parts order request
(parts request)
- Instant Information Anytime
- With Mobile Link Plus, Field technicians have instant access to technical information and
parts search.
- Features
- Parts search function by model and description through Smart Link’s integrated parts data base is available.
- Provide Repair Aid and diagnosis information by model and symptom.
- Notice today’s new emergency dispatch to a technician.
- Benefits
- Maximize technician’s productivity by improving first visit completion ratio.
- Improve technician’s Turn Around Time.
- Avoid incorrect diagnosis and parts request.
- Screen Shots
-
Parts search (parts request)
-
Schedule search (Today’s work order)
- Automation Feature
- With Mobile Link Plus, you can maximize field technicians’ productivity by
optimizing routing and improving accuracy of data entry.
- Features
- Display service call routes with map and direction.
- Technicians can create optimal routes by conveniently adjusting current routes with top and down arrows.
- Automatic Serial Number Recognition Feature enables technician to save product’s serial
number at Mobile Link Plus to avoid incorrect manual entry.
- Benefits
- Minimize technician’s route distance by optimizing service call routes.
- Increase technician’s productivity.
- Reducing warranty claim rejection ratio and administrative effort by minimizing incorrect serial number entry.
- Screen Shots
-
Automatic display of routes
(today’s work order: map)
-
Routing optimization
(Map-move-map)
-
Automatic serial
number recognition
-
Automatic serial
number recognitio
Service Infinity Solutions.
2665 Villa Creek Drive Suite 107 Dallas TX 75234
2665 Villa Creek Drive Suite 107 Dallas TX 75234
